MedNet Medical provides a team of professional, experienced support personnel to help you get the most out of your MedNet Medical products.
MedNet Support standard hours are 9:00am-5:00pm Eastern Time on normal business days.
After-hours on-call support for emergencies is also available via the toll-free number 1-877-MEDNET4 (1-877-633-6384). After-hours support incidents,except for Level 1 issues (defined below) are billed on a per-incident basis.
MedNet Support is closed on the following observed public holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thu and Fri) and Christmas Day.
Most issues can be handled directly by our Helpdesk Support team. Examples of these call types include:
MedNet Support is available to assist by providing information to help resolve software or business issues relating to use of MedNet products. Requests for extended training, custom technical work, or other similar items are referred to our Customer Service team for additional assistance and a price quote. For questions regarding issues not directly related to the use of our software (such as general PC or network troubleshooting), please contact your office's computer technicians.
Support issues are classified by priority level as identified below, with the indicated response targets